The quick-release spring rod of the watch strap will break during the disassembly process. Unfortunately, the merchant will not return the product for you, and the after-sales service is not very friendly. This is a very bad shopping experience.
Hi Daniel,
Thank you for your feedback, and I'm sorry to hear about the issue with the spring bar. This can occasionally happen with Grand Seiko watches due to their finely drilled spring bar holes (~0.75mm), which leave very little room for movement for the spring bar tips (~0.7mm tip size). Over time, sweat and dust can accumulate in the holes, making removal more difficult.
To assist, we've sent you six additional sets of quick-release spring bars, along with detailed instructions on how to replace them. Since the strap has been worn, we’re unable to process a return, but we hope these replacements help resolve the issue.
We appreciate your understanding and are here if you need any further assistance.
Best regards,
Jayson
Exceptional quality and great fit.
I purchased the small size for my 6.7inch wrist and it’s perfect.
This will now be my go-to strap place
Super happy with the quality and value of Artisan Strap products and this strap is no exception. The alligator strap matched really well with my black ceramic GMT Master II.
I wanted the highest quality leather and craftsmanship in a strap for my Grand Seiko Shunbun. I loved the digital merchandising of this Australian store and took a punt. I ordered a custom grey suede strap with pastel pink stitching to match the subtle cherry blossom dial. After 3 weeks, the strap arrived and I was blown away by the quality.
Since this great experience, I've now ordered a custom croc strap for my Cartier Santos. I will definitely be going to Artisan for all my straps!
The whole experience with Artisn Straps has been brilliant, initial communication, responsiveness to questions via the chat function, assistance with decisioning and then the short delivery time and ultimately quality of construction were awesome. Plainly evident that this company takes pride in both its work and customer engagement. The strap is awesome, though something to consider (which is by no means a negative reflection on the product) the tapering on the ready-to-wear band of 20mm-16mm can visually make the band look a little small if you have a medium to large wrist. I had it on my 43.5 Bulova and it did not look proportional given the bigger watch face (for my taste). On my Alpinist it worked okay given the smaller sizing, however if you like a bigger band/strap then something to be aware of when ordering. Luckily they offer the custom made solution and you can reduce the taper to 20mm-18mm vs. The standard 16mm...again, this is a good service point!